These Terms of Service (the “Terms”) are a legally binding agreement between you (the User) and the Administration of the KarboAI social network, represented by the self-employed individual Andrey Alekseevich Mashnyuk (TIN: 550521260123, email: support@karboai.com).
By installing the application, registering, or otherwise using the service, you confirm that you have fully read, understood and agree to these Terms and to the KarboAI Privacy Policy. If you disagree with any provision, you must immediately stop using the service and delete the application.
1. Subject of the Agreement
1.1. The Administration grants the User a non-exclusive, non-transferable, revocable license to use the KarboAI mobile application and related services in the territory of the Russian Federation.
1.2. The service is provided “as is”. The Administration does not guarantee uninterrupted or error-free operation of the application and is not liable for lost profits, data loss or damage related to use of the service.
1.3. An integral part of these Terms are the KarboAI App Rules available inside the application interface. By registering, the User confirms that they have read them and undertake to comply with them.
2. Registration and Age Restrictions
2.1. The service is intended for users aged 13 and older. Use of the platform by persons under 13 is strictly prohibited.
2.2. Users aged 13 to 18 confirm that they have obtained consent from their legal representatives (parents, adoptive parents or guardians) to use the service and to process personal data as described in the Privacy Policy.
2.3. Upon registration the User undertakes to provide accurate information. The Administration may at any time request age verification and block the account if violations are found.
3. User Content and Public Profile
3.1. By filling in a profile and publishing materials in open communities, chats, posts and comments, the User agrees that the following data become publicly available to an unlimited circle of persons on the Internet:
Name (nickname / alias);
Profile image (avatar);
Text description of the profile;
Texts of posts, comments and other publications;
Photos and media files attached to public posts.
3.2. The content of private (direct) dialogues is not public, is not subject to distribution and is processed under the Privacy Policy.
3.3. The User retains all rights to content they create, but grants the Administration a free, non-exclusive license to store, display and distribute it within the operation of the KarboAI platform for the entire lifetime of the account.
4. Prohibited Content and Conduct
4.1. The User undertakes to comply with the KarboAI App Rules available inside the application and forming an integral part of these Terms.
4.2. The following are strictly prohibited on KarboAI:
Pornography and sexually explicit materials (18+ content);
Scenes of cruelty and violence, including against animals;
Promotion of suicide, drugs or extremism;
Promotion, justification, symbols and rehabilitation of Nazism;
Insults, bullying, threats, hate speech;
Sharing personal data of third parties without consent (doxxing);
Spam, phishing, malware, fraud;
Commercial activity not approved by the Administration;
Exploiting application vulnerabilities or attempting to hack accounts.
4.3. The full list of conduct rules, link restrictions, community administrator requirements and other norms is available in the “App Rules” section inside KarboAI. Those Rules are binding on all Users.
5. Moderation and Blocking
5.1. The Administration does not perform pre-moderation of content, but applies post-moderation and a user reporting system. Any User may submit a report on content or an account via the application interface.
5.2. The Administration may at any time, without prior notice, remove any content, restrict access to service features, temporarily block or permanently delete a User account that violates these Terms, the App Rules or the laws of the Russian Federation.
5.3. Decisions of the Administration on moderation matters are final.
6. Intellectual Property
6.1. All rights to the KarboAI mobile application, its source code, design, logo, trademark and related materials belong to the Administration.
6.2. The User is prohibited from: copying, modifying, distributing, decompiling, reverse engineering the application or its parts, or creating derivative products based on it without the written permission of the Administration.
7. Disclosure to Government Authorities
The Administration may transfer Users’ personal data, logs, message content and IP addresses to law enforcement agencies, courts and other authorized state bodies of the Russian Federation solely on the basis of official and lawful requests in accordance with the legislation of the Russian Federation.
8. Disclaimer
8.1. The KarboAI service is provided “as is”. The Administration is not responsible for the content of publications, comments and private messages created by Users.
8.2. The Administration is not liable for losses, lost profits, data loss, or harm to honor and dignity arising from use or inability to use the service.
8.3. The User bears full responsibility for content they create and for its compliance with the laws of the Russian Federation.
9. Refunds
9.4. Refund for community purchase
9.4.1. Purchasing a community grants the User the right to become its owner and take the position of “Agent” (administrator) with the corresponding scope of community management rights.
9.4.2. A refund for a purchased community is not available from the moment the User:
has joined the purchased community; and
has accepted the “Agent” position (owner of that community) through the App interface.
9.4.3. Acceptance of the “Agent” position is deemed an act of acceptance of the service rendered. From that moment:
the service of transferring community management rights is deemed properly rendered in full;
withdrawal from the service under Article 32 of the Law “On Protection of Consumer Rights” is not possible, because returning the provided result (transferred administration rights, the changed state of the community, and actions performed therein) is impossible due to the absence of such technical and legal possibility.
9.4.4. If the User purchased a community but did not accept the “Agent” position within 7 (seven) calendar days from the purchase date, the right to a refund is forfeited, and the community is deemed transferred to the User due to expiry of the activation period. The Administration is not liable for the consequences of non-activation of a purchased community.
9.5. Refund upon account blocking for violations
9.5.1. In the event of suspension, access restriction or full blocking of the User’s Account on grounds related to a breach of these Terms, the App Rules or the laws of the Russian Federation, all payments previously made by the User for any Paid Functionality (including but not limited to: subscriptions, Spins, community purchases) are non-refundable.
9.5.2. The Administration does not refund funds, license rights, virtual currency or other valuables for the period of a block or in connection with it.
9.5.3. This rule is a proportionate measure of liability for breach of the Service terms. By committing a violation, the User accepts the risk of losing previously paid license rights. This condition does not contradict the laws of the Russian Federation, because:
the block is applied for the User’s own culpable actions;
access to Paid Functionality was properly provided before the block;
a refund for services already rendered and license rights already used is not required by law.
9.6. How to request a refund
9.6.1. A refund request is sent by the User to support@karboai.com and must include:
nickname (login) in the Service;
date and amount of the payment;
an electronic receipt or other proof of the transaction;
the grounds for the refund.
9.6.2. The Administration reviews the request within up to 10 (ten) business days from receipt and notifies the User of the decision.
9.6.3. If the decision is positive, the refund is made by the same method used for the payment, or by another method agreed with the User, within up to 10 (ten) business days from the decision.
9.6.4. In all cases not covered by this section, refunds are made in accordance with the applicable laws of the Russian Federation. However, the parties agree that the nature of digital services and license rights imposes the refund limitations set out in these Terms.
9.7. Final provisions of this section
9.7.1. By making a payment for any Paid Functionality, the User confirms that they:
have fully read these Terms, including the refund rules;
understand that they acquire not property, but a license right to access Service functionality;
agree that use of Paid Functionality (spending Spins, accepting the “Agent” position, activating a subscription) is an act of acceptance of the service and removes the right to a refund to the extent set out above.
9.7.2. This section takes effect upon publication in the App and on the Website karboai.com and applies to all payments made after the publication date.
9.8. Territorial limitation of refunds
9.8.1. Refunds for any Paid Functionality under this section are available exclusively to Users who are citizens of the Russian Federation and are located in the territory of the Russian Federation at the time of the payment and of the refund request.
9.8.2. For all other Users, including foreign nationals and stateless persons, refunds for any purchased Paid Functionality are not made under any circumstances, regardless of the reason for the request, elapsed periods, unused subscription balance, unused Spins or other factors.
9.8.3. By making a payment in the Service with a payment instrument issued outside the Russian Federation, the User:
confirms that they have read this territorial limitation;
understands and agrees that the law of their citizenship or location does not apply to relations with the Administration, and that the applicable law is exclusively the law of the Russian Federation;
accepts all risks related to the cross-border nature of the payment, including awareness that a refund is not available;
agrees that the Paid Functionality purchased is final and non-refundable.
9.8.4. The Administration informs Users that using a payment instrument issued outside the Russian Federation does not create for the Administration a refund obligation under Russian law, because in that case the User voluntarily steps outside the territorial jurisdiction to which the Law of the Russian Federation “On Protection of Consumer Rights” applies.
10. Changes to the Terms
The Administration may unilaterally amend these Terms. A new version becomes effective upon publication in the application or on karboai.com. By continuing to use the service after changes, the User confirms consent to the new version.
Publication date: 30 July 2026
11. Contact Information
Administration: self-employed individual Andrey Alekseevich Mashnyuk.
Contact email: support@karboai.com
Support site: support.karboai.com
These Terms are governed by and construed in accordance with the laws of the Russian Federation.